Frequently asked questions
Everything about security, privacy, conversions, OCR, accounts and billing.
Are my files safe when I use PDFCraft?
SecurityMost tools run entirely inside your browser, so the file never leaves your device. Tools that need server processing transfer your file over TLS encryption, process it in an isolated environment and delete it automatically afterwards.
Do you scan or execute uploaded files?
SecurityUploaded files are treated as untrusted data. We validate their type by inspecting the file signature, never execute them, and process them with sandboxed converters.
Do you keep copies of my documents?
PrivacyNo. Server-side results are stored only long enough for you to download them and are then permanently deleted. Browser-side results are never sent to us at all.
Do you use my documents to train AI?
PrivacyNever. Your documents are used solely to perform the operation you requested.
How does PDF compression work?
CompressionImages are downsampled and re-encoded at the chosen quality, unused objects are removed and the file structure is rewritten with efficient compression. Text and vector content stay sharp.
Why didn't my file get smaller?
CompressionSome PDFs are already optimised — mostly text-only documents. In that case we tell you the original is already compact rather than giving you a larger file.
How accurate is PDF to Word conversion?
ConversionParagraphs, headings, tables and images are reconstructed. Documents with complex layouts may need some manual tidying, but the text is always fully editable.
Can I convert a scanned PDF to Word or Excel?
ConversionYes, but run OCR PDF first so the scan gains a text layer; conversion then works on the recognised text.
Which languages does OCR support?
OCREnglish, French and Arabic are always available; additional languages can be installed on the server. You can select several languages for mixed documents.
Does OCR alter my scan?
OCRNo. The scanned image is preserved and an invisible, searchable text layer is added on top.
Do I need an account?
AccountsNo. All tools work without an account. An account gives you higher limits, a history of cloud operations and favourite tools.
How do I delete my account?
AccountsOpen Account → Danger zone and confirm the deletion. Your files, history and personal data are removed immediately.
Is PDFCraft really free?
PricingYes. In-browser tools are unlimited, and cloud tools include a daily free quota. Pro and Business plans raise the limits and add priority processing.
Which payment methods do you accept?
PricingPayments are handled by Stripe and support major credit and debit cards. We never see or store your card details.
When exactly are uploaded files deleted?
File deletionEach file receives an expiry time when it is created — by default 120 minutes after processing. A background job removes expired files, and you can delete a file earlier from your dashboard.
Can I request deletion of my data?
File deletionYes. Delete files from your dashboard at any time, or contact us for a full data deletion request.