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PDFCraft

Frequently asked questions

Everything about security, privacy, conversions, OCR, accounts and billing.

  • Are my files safe when I use PDFCraft?
    Security

    Most tools run entirely inside your browser, so the file never leaves your device. Tools that need server processing transfer your file over TLS encryption, process it in an isolated environment and delete it automatically afterwards.

  • Do you scan or execute uploaded files?
    Security

    Uploaded files are treated as untrusted data. We validate their type by inspecting the file signature, never execute them, and process them with sandboxed converters.

  • Do you keep copies of my documents?
    Privacy

    No. Server-side results are stored only long enough for you to download them and are then permanently deleted. Browser-side results are never sent to us at all.

  • Do you use my documents to train AI?
    Privacy

    Never. Your documents are used solely to perform the operation you requested.

  • How does PDF compression work?
    Compression

    Images are downsampled and re-encoded at the chosen quality, unused objects are removed and the file structure is rewritten with efficient compression. Text and vector content stay sharp.

  • Why didn't my file get smaller?
    Compression

    Some PDFs are already optimised — mostly text-only documents. In that case we tell you the original is already compact rather than giving you a larger file.

  • How accurate is PDF to Word conversion?
    Conversion

    Paragraphs, headings, tables and images are reconstructed. Documents with complex layouts may need some manual tidying, but the text is always fully editable.

  • Can I convert a scanned PDF to Word or Excel?
    Conversion

    Yes, but run OCR PDF first so the scan gains a text layer; conversion then works on the recognised text.

  • Which languages does OCR support?
    OCR

    English, French and Arabic are always available; additional languages can be installed on the server. You can select several languages for mixed documents.

  • Does OCR alter my scan?
    OCR

    No. The scanned image is preserved and an invisible, searchable text layer is added on top.

  • Do I need an account?
    Accounts

    No. All tools work without an account. An account gives you higher limits, a history of cloud operations and favourite tools.

  • How do I delete my account?
    Accounts

    Open Account → Danger zone and confirm the deletion. Your files, history and personal data are removed immediately.

  • Is PDFCraft really free?
    Pricing

    Yes. In-browser tools are unlimited, and cloud tools include a daily free quota. Pro and Business plans raise the limits and add priority processing.

  • Which payment methods do you accept?
    Pricing

    Payments are handled by Stripe and support major credit and debit cards. We never see or store your card details.

  • When exactly are uploaded files deleted?
    File deletion

    Each file receives an expiry time when it is created — by default 120 minutes after processing. A background job removes expired files, and you can delete a file earlier from your dashboard.

  • Can I request deletion of my data?
    File deletion

    Yes. Delete files from your dashboard at any time, or contact us for a full data deletion request.

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